Return Policy

Thank you for shopping with KayRose! We take great pride in providing you with high-quality skincare products. Please review our return policy carefully before making a purchase, as we want to ensure your complete satisfaction with your shopping experience.

1. Returns and Exchanges:

  • We do not accept returns or exchanges on any of our skincare products or candles due to hygiene and safety reasons, as they are considered consumable items. This policy includes, but is not limited to, skincare creams, lotions, serums, cleansers, and any other product that comes into direct contact with the skin, as well as candles.

2. Lost or Damaged Products During Shipping:

In the rare event that your product is lost during shipping and not delivered within a reasonable timeframe, we will replace the lost item(s) once it is confirmed as lost by the shipping carrier. To initiate the replacement process, please follow these steps:

  • Contact our customer support team at info@getkayrose.com. Provide your order number and any relevant information requested by our customer support team. We will work with the shipping carrier to confirm the loss of your product. This process may take some time, and your patience is appreciated. Once the loss is confirmed, we will promptly send a replacement of the lost product(s) to the shipping address provided in your original order.

3. Damaged Products Upon Receipt:

  • If you receive a product that is visibly damaged during shipping, please do not open or use the item. Instead, contact our customer support team at info@getkayrose.com. We will guide you through the necessary steps to resolve the issue, which may include a replacement or refund, depending on the circumstances.

By making a purchase on our website, you acknowledge and agree to abide by this return policy. We reserve the right to update or modify this policy at any time without prior notice, so we encourage you to review it periodically.